Privacy Policy

1. Who We Are

XIRO Technology is a manufacturer and supplier of industrial machinery and equipment, including servo presses, hydraulic presses, powder presses, and customized pressing and automation equipment.

• Company: Xiro Technology Co., Limited
• Website: www.xiromachinery.com
• Email: compliance@xirotech.cn
• Address: No. 20, Nanping Village, Qiaolong Community, Tangxia Town, Dongguan, Guangdong Province, China

For privacy-related questions or requests, please contact us using the contact information provided above.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, as well as certain information collected automatically when you use our website.

3. How We Use Your Information

We may use personal information for the following purposes:

• Responding to your inquiries and requests
• Providing quotations and product information
• Recommending suitable machines or configurations
• Communicating with you regarding products, orders, shipments, and services
• Preparing technical proposals, quotations, and commercial documents
• Processing orders and providing after-sales support
• Arranging shipping, customs clearance, and delivery when applicable
• Conducting product testing, technical discussions, and project communication
• Improving our website, products, and customer service
• Managing customer and business relationships
• Preventing fraud, abuse, unauthorized access, and security incidents
• Complying with applicable laws and legal obligations
• Sending business-related communications that may be relevant to your inquiry or existing business relationship

We will not use your personal information for purposes that are materially incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

4. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal information, we may process information based on one or more of the following grounds:

• Your consent;
• The necessity to take steps at your request before entering into a contract;
• The performance of a contract or business relationship;
• Our legitimate business interests, provided that such interests do not override your applicable privacy rights;
• Compliance with legal or regulatory obligations.

5. Sharing of Personal Information

We do not sell your personal information as a general business practice.

We may disclose or provide access to personal information to third parties when reasonably necessary for legitimate business purposes, including:

• Service providers assisting with website hosting, analytics, communication, IT, or technical services;
• Logistics companies, freight forwarders, customs brokers, and delivery providers when required to fulfill an order;
• Payment service providers, banks, and financial institutions when necessary to process payments or verify transactions;
• Professional advisers, auditors, insurers, or legal service providers where reasonably necessary;
• Government authorities, regulators, or law enforcement agencies where required by applicable law;
• Business partners or contractors involved in providing products or services to you, where necessary and permitted by law.

We expect third-party service providers that process personal information on our behalf to use appropriate safeguards and to process information only for authorized purposes.

6. International Data Transfers

As an international manufacturer and supplier, we may communicate with customers, suppliers, logistics providers, service providers, and business partners located in different countries.

Your personal information may therefore be transferred to, stored in, or accessed from countries other than the country in which you are located.

Where applicable law requires safeguards for international data transfers, we will take reasonable steps to ensure that such transfers are conducted in accordance with applicable data protection requirements.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly;
• Remember certain preferences;
• Understand how visitors use our website;
• Analyze website traffic and performance;
• Improve website content and user experience;
• Support website security.

Some cookies may be provided by third-party service providers, such as website analytics or advertising providers.

You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.

Where required by applicable law, we will request consent before placing non-essential cookies or similar technologies on your device.

8. Third-Party Services and Links

Our website may contain links to third-party websites or services, such as social media platforms, video platforms, communication services, or other websites.

These third parties may collect and process information independently from us. Their privacy practices are governed by their own privacy policies.

We encourage you to review the privacy policies of any third-party website or service that you access through our website.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide products and services;
• Maintain business and customer records;
• Fulfill contractual or legal obligations;
• Resolve disputes;
• Enforce agreements; and
• Protect our legitimate business interests.

The actual retention period may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and regulatory requirements.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or through our website.

11. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include:

• The right to know whether we process your personal information;
• The right to request access to personal information we hold about you;
• The right to request correction of inaccurate or incomplete information;
• The right to request deletion of personal information, subject to applicable legal exceptions;
• The right to request restriction of certain processing;
• The right to object to certain processing;
• The right to receive certain personal information in a portable format;
• The right to withdraw consent where processing is based on consent;
• The right to opt out of certain marketing communications;
• Other rights provided by applicable privacy laws.

To exercise your rights, please contact us using the contact details provided in Section 1.

We may need to verify your identity before fulfilling certain requests in order to protect your personal information and prevent unauthorized requests.

We will respond to valid requests within the period required by applicable law.

12. Marketing Communications

If you provide us with your contact information, we may use it to communicate with you regarding your inquiry, quotation, order, products, technical information, or other business-related matters.

Where required by applicable law, we will obtain appropriate consent before sending certain types of marketing communications.

You may request to stop receiving marketing communications at any time by contacting us or using the unsubscribe mechanism provided in the communication.

Please note that you may still receive necessary business communications, such as information relating to an existing quotation, order, shipment, payment, or after-sales service.

13. Children's Privacy

Our website and services are intended primarily for businesses and professional users and are not directed to children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

14. Business Communications and Technical Files

Because we manufacture customized industrial machinery, customers may voluntarily provide technical materials such as drawings, CAD files, product photographs, videos, specifications, samples, and application information.

We may use such information solely as reasonably necessary to evaluate technical requirements, prepare quotations, manufacture or customize equipment, provide testing and technical support, and fulfill the relevant business relationship.

We will handle such information with reasonable confidentiality and security measures. However, unless separately agreed in writing, this Privacy Policy does not constitute a separate Non-Disclosure Agreement (NDA) or confidentiality agreement.

15. Data Breach

If we become aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, and remediate the incident and provide notifications where required by applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functions, technologies, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have any questions about this Privacy Policy, our handling of personal information, or your privacy rights, please contact us:

• Company: Xiro Technology Co., Limited
• Email: compliance@xirotech.cn
• Address: No. 20, Nanping Village, Qiaolong Community, Tangxia Town, Dongguan, Guangdong Province, China

We will make reasonable efforts to respond to privacy-related inquiries in accordance with applicable law.